Returns
RETURN COSTS
Return costs vary by destination:
EUROPEAN COUNTRIES
Return cost: € 15.
EUROPEAN COUNTRIES EXTRA CEE
Return cost: € 30.
UNITED KINGDOM DDP
Return cost: £ 25.
UNITED STATES DDP
Return cost: $ 30.
ASIA *DDP
Return cost: € 35.
REST OF THE WORLD DDU
Return cost: € 40.
Note: if, for some resason a parcel is not collected, any related return costs and/or extra charges will be deducted from the refund amount.
Import duties and taxes are the customer's responsibility.
RETURN AND EXCHANGE OF GOODS
If a customer is unsatisfied with their purchase, items may be returned for a refund or exchanged for a different size or color within 14 days of delivery.
ORIGINAL CONDITIONS
Returned items must be in pristine condition, unworn, unaltered, and packed in their original packaging with the single-use seal intact. Returns must be initiated within 14 days of receipt by contacting web@nugnes1920.com and obtaining authorization.
REQUEST FOR AUTHORISATION TO RETURN THE GOODS
To exercise the right of withdrawal, the following conditions must be met:
- The return request must be submitted within 14 days via the returns and exchanges page or by contacting customer care at web@nugnes1920.com.
- Items must be unworn, unwashed and free of any alterations or signs of wear. Shoe soles must remain in pristine condition.
- All original tags, packaging and accessories (e.g., hangers, garment covers, envelopes) must be included. Shoes and accessories must be returned in their original and undamaged boxes.
Once the request is processed a confirmation email is sent to the customer along with the shipping instructions and the return label. Items that do not comply with these conditions will not be accepted. Unauthorized or non-compliant returns will be returned to the sender. If an unauthorized return is accepted a 10% restocking fee will be applied.
For multiple-item orders, all items included in the return request must be sent together. Otherwise, applicable customs and transport costs for the unreturned items will be deducted from the refund.
Gift boxes are non-returnable and non-refundable.
The customer can choose between the following compensation options:
1. SIZE EXCHANGE
- Size exchanges are only available for orders within Italy. For all other countries, the item must be returned and a new order placed.
- Exchanges are only permitted for size changes and subject to availability.
- The new item will be shipped once the returned item is received and verified.
- Exchanged items must be unworn, unaltered, and in their original condition.
- Returns must be made in a single shipment.
- Exchange shipments will be made using the same delivery service and applicable shipping fees will be charged.
2. REFUND
- The cost of the returned goods will be refunded excluding the original shipping fee.
- Refunds will be issued after the returned items have been inspected and approved.
- Credit card refunds typically process within 10 days although timing may vary depending on the financial institution.
- Refunds will be made in the original purchase currency. Any differences due to exchange rate fluctuations will not be covered.
All items undergo quality checks before shipping. If a customer receives a defective item a case must promptly raised by email to web@nugnes1920.com with the order number, item code and photos as per below:
- Front, back, and sides of the item
- Product label
- Shoe soles (if applicable)
Items damaged due to normal wear, accidental damage or misuse will not be considered defective. If an item is deemed defective or there was a shipping error Nugnes1920.com will cover the return shipping costs.
Gift boxes are non-refundable.
PRICES AND CURRENCY
Transactions are processed in Euros (EUR), US Dollars (USD), or British Pounds (GBP). The final price is based on the exchange rate at the time of the transaction.
CHARGES TO CREDIT CARDS
Nugnes1920.com requires up to 10 business days to verify product availability and process credit card transactions. Upon confirmation of the oder and pre-order, the full amount will be charged according to the customer’s banking agreement.