Resi

The customer can choose between the following compensation options: 

1. SIZE EXCHANGE

- Size exchanges are only available for orders within Italy. For all other countries, the       item must be returned and a new order placed. 

- Exchanges are only permitted for size changes and subject to availability.

- The new item will be shipped once the returned item is received and verified.

- Exchanged items must be unworn, unaltered, and in their original condition.

- Returns must be made in a single shipment.

- Exchange shipments will be made using the same delivery service and applicable shipping fees will be charged.

2. REFUND

- The cost of the returned goods will be refunded excluding the original shipping fee.

- Refunds will be issued after the returned items have been inspected and approved.

- Credit card refunds typically process within 10 days although timing may vary depending on the financial institution.

- Refunds will be made in the original purchase currency. Any differences due to exchange rate fluctuations will not be covered.

All items undergo quality checks before shipping. If a customer receives a defective item a case must promptly raised by email to web@nugnes1920.com with the order number, item code and photos as per below:

- Front, back, and sides of the item

- Product label

- Shoe soles (if applicable)

Items damaged due to normal wear, accidental damage or misuse will not be considered defective. If an item is deemed defective or there was a shipping error Nugnes1920.com will cover the return shipping costs.

Gift boxes are non-refundable.